# Returns, Exchanges & Refunds
Last revised: October 21, 2026
## Our 30-day window
For eligible change-of-mind returns, contact us within 30 calendar days after receiving the item. Please keep proof of purchase. Products should be unworn or unused except for reasonable inspection, with original tags and accessories where available. Trying on clothing or shoes indoors to assess fit is generally acceptable; avoid outdoor wear or alterations.
## Start with an email
Send your order number, item name, reason for return and relevant photos to info@elvanza.store. Wait for return instructions and the authorized return address. Do not ship returns to the general business mailing address without written confirmation.
## Items requiring special handling
Custom-made or personalized items, certain hygiene-sensitive goods after seals are broken, and other clearly identified exclusions may not qualify for discretionary change-of-mind returns where permitted by law. This never removes legal rights for defective, misdescribed or incorrect goods.
## Wrong item or quality problem
Tell us what happened and provide supporting photos when feasible. We will assess the issue and offer the legally appropriate remedy, which may include replacement, repair, refund or another agreed resolution. Where we are responsible for the error or defect, we cover return costs when required by law.
## Exchanges
Ask us about a different size or color. Exchanges depend on availability; if the requested replacement cannot be supplied, we will discuss a refund or other suitable option.
## Shipping costs for voluntary returns
Unless we state otherwise or the law requires us to pay, the customer may need to pay return postage for a change-of-mind return. We will communicate any known costs and instructions before the parcel is sent. Use a trackable service where practical and retain the receipt.
## Inspection and refund
After a returned product reaches the authorized facility, we will assess it and communicate the outcome. Approved refunds are ordinarily initiated within 5–10 business days after approval, subject to any shorter statutory deadline. Funds return to the original payment method unless otherwise required or agreed. Banks may need additional time to post credits. Refunds of original delivery charges follow applicable law and the circumstances of the return.
## Consumer protections
Mandatory withdrawal, cancellation, conformity and refund rights in the customer's jurisdiction prevail over any inconsistent wording in this policy. In particular, customers covered by EU/UK distance-selling rules may have statutory cancellation rights separate from this voluntary 30-day policy.
Support: info@elvanza.store.