# Shipping & Delivery Information
Last revised: October 21, 2026
## Before dispatch
After payment is accepted, an order typically needs 1–3 business days for review, preparation and packing. Business days exclude weekends and applicable holidays. Some items may require more time; where known, the product page or order communication should state that difference.
## Transit estimates after dispatch
United States: approximately 7–18 business days.
United Kingdom, Canada and Australia: approximately 7–18 business days.
European destinations: approximately 10–21 business days.
Other supported destinations: approximately 10–28 business days.
These are planning estimates, not guaranteed delivery dates. Total time includes preparation plus transit. The checkout will determine whether a destination is serviceable and disclose any shipping charges before purchase.
## Tracking and split deliveries
Where the carrier provides tracking, we will send shipment details by email. Tracking events may take 24–72 hours to appear. Items may arrive separately if dispatched from different fulfillment locations; available tracking details will be provided for each parcel.
## Import charges
Duties, taxes and customs handling depend on the destination and the terms shown at checkout. If they are not prepaid or included, the recipient may have to pay them. We will not describe import charges as included unless the actual checkout and shipping arrangement supports that claim.
## Addresses and unsuccessful delivery
Please enter a complete recipient name, street address, unit number, postal code and contact information. Email us immediately if something is wrong. A correction may not be possible after dispatch. If a parcel is returned because delivery was refused, a collection deadline was missed or the address was incorrect, we will discuss available options and any lawful additional shipping cost.
## Late, missing or damaged parcels
Carrier handoffs, weather, customs, holidays and service disruptions can affect timing. If tracking stalls or the parcel is marked delivered but cannot be found, contact us with your order number so we can investigate. Where goods are lost before legally effective delivery, we will provide the remedy required by applicable law, including refund or replacement as appropriate. Report transit damage with photographs of the outer package and item.
Questions: info@elvanza.store.